Delivery / Return / Fault
Mutantjasz delivers with La poste for national and international countries
France and international delivery:
- Normal postal letter without proof of delivery receipt. Total weight 0.25kg 4/9 days ( no tracking, no refund by loss)
- Normal delivery with proof of delivery receipt.
Any times or dates stated on the Website for delivery are estimates only. We will make reasonable efforts to deliver your order within the time specified, however we rely upon third parties to deliver the products to you and there may be delays due to circumstances beyond our control, for example, customs clearance. We do not, therefore, accept liability for any failure to deliver within the estimated times.
Products will be dispatched to the address provided during the order process. However, please be aware that in order to reduce the risk of credit card fraud, we reserve the right to dispatch goods only to the billing address of the card used to make the purchase.
We do not ship to a P.O. Boxes or to hotel suites.
All parcels will require a signature upon delivery. Exceptions for customers who choose for postal letter and normal parcel delivery without signature. These postal letters and parcels have no delivery receipt, no tracking and no refund by loss.
Should you wish to cancel or change an order, please do so quickly. You can e-mail us. We can only comply if the order has not yet been sent.
For digital downloads and cd's we don't do a return policy for EU and Non- EU customers.
Faulty or Missing Products:
(This does not apply to digital downloads)
You have certain legal rights if the products delivered to you appear to be faulty, for example if they are damaged or not as described upon delivery: You may reject any faulty product within 14 days of delivery and we will provide you with a full refund (by the same means of payment used for the original transaction).
Alternatively, you may request a repair or replacement of the faulty products. After the 14 days' rejection period has expired, you may ask us to repair any faulty product. If the faulty products cannot be repaired or replaced, we will offer you a credit note for the full value of the item originally purchased (please note that we may be entitled to make a deduction from any refund due for any use of the products).
Any refund will be made by the same means of payment used for the original transaction.
You will need to return the faulty product to us if you wish to exercise your legal rights.
You should notify us promptly if you receive faulty products or if any items are missing or do not arrive within the expected timeframe. Please contact our Customer Service by email at firstname.lastname@example.org for instructions on how to return faulty products to us.
We reserve the right to return the product to you if we assess that no fault exists in the relevant product after our own inspection.
If you are a non-EU customer, we are unable to refund any taxes, duties or charges which you may have paid when placing your order.